Support
For the web app and the iPhone and iPad app.
Contact us
Write to support@scrapscache.com. Say which device you use and what you expected to happen. Please never send your notes, a backup passphrase or a pairing code: we don't need them, and we can't read your synced notes anyway.
Report a problem or suggest a feature
Scraps Cache is open source. You can report a bug or ask for a feature on GitHub, or from the app: open the Settings menu (⋮ More on a phone) and choose Report an issue.
Do I need an account? How does sync work?
No account is needed. Your notes are saved on your device and the app works offline. Sync between your own devices is optional. Open Sync and start syncing a workspace. Then choose Connect another device: it shows a QR code and a one-time code, which you scan or type on the other device under Join a synced workspace. Your notes are encrypted on your device before they are sent, so the sync service cannot read them; the Privacy Policy lists the few records it keeps to run sync.
Backups and a new phone
In the Settings menu (⋮ More on a phone), Back up notes… saves your notes to a file locked with a passphrase you choose, and Restore from a backup… brings them back, on the same or a new device. Keep the passphrase safe: nobody, including us, can open the file without it. If you sync, you can also connect the new device to your workspace instead.
Reminders don't alert me
Allow notifications for Scraps Cache when the app asks, or later in your device's settings (on iPhone and iPad: Settings › Notifications › Scraps Cache). Then check that Reminder alerts is on in the app's Settings menu (⋮ More on a phone) on that device.
Deleting your data
In Sync, pick the workspace: Remove from the cloud deletes the synced copy and stops syncing on all devices, and Delete from this device removes the workspace and its notes from that device. Deleting the app also deletes the notes stored on that device. See the Privacy Policy for what the sync service keeps.